CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering friendly, timely, and reliable support for all shoppers exploring our skincare collection, which features serums, creams, moisturizers, eye care items, facial oils, cleansers and sun care products. We aim to resolve your questions and concerns respectfully and efficiently, so you can shop our skincare staples with complete confidence.

Order Support

Once your order is submitted, our team will process and prepare your package for shipment within 1 to 3 business days. After dispatch, standard delivery usually takes 6 to 12 days. Complimentary shipping applies to every order, and all transactions are settled in United States Dollars. If you need help checking order status, confirming product details or verifying shipping information, our support team is ready to assist.

Returns & Refunds Support

We provide a 60-day return window for eligible items. When we receive and inspect your returned goods, your refund will be issued within 5 to 10 days. Our customer service team can guide you through the return submission process, answer questions about return eligibility, and clarify refund timelines.

Product Inquiries

Should you have questions about ingredient profiles, product usage, suitable skin types, texture, application methods or product compatibility, feel free to reach out. Our team will share clear information to help you select serums, moisturizers, eye care, facial oils, cleansers and sunscreen that match your skincare routine.

How To Contact Us

For all customer service requests, please visit our Contact Us page to get in touch with our team. Our support email address is also available on the Contact Us page. We welcome all questions regarding products, orders, shipping and return matters through this dedicated channel.

Our Service Promise

We treat every customer query with care and attention. We continuously refine our service standards to improve your shopping experience. Your feedback helps us optimize our skincare offerings and customer support workflow. We strive to create a smooth shopping journey for skincare lovers around the world.