PRIVACY POLICY

This Privacy Policy describes how we collect, use, store, and protect your personal information when you browse and purchase skincare products on our website, including serums, creams, moisturizers, eye care items, facial oils, cleansers and sunscreen. We respect your privacy and take appropriate measures to safeguard your personal data throughout your shopping experience.

Information We Collect

We collect information you voluntarily provide when creating an account, placing an order, or contacting our support team. This may include your full name, shipping address, email address, phone number, and payment-related details required to complete transactions. All purchases on our site are processed in United States Dollar. We may also automatically gather non-personal information such as device type, browser information, website access time, viewed product pages, and site navigation data to understand visitor preferences and improve our website performance.

How We Use Your Information

Your personal data is primarily used to process and fulfill your orders: prepare your skincare products for shipment within 1 to 3 business days and arrange delivery, which normally arrives in 6 to 12 days. We use your contact details to send order confirmations, shipping updates, return notifications and refund alerts. Refunds for eligible returns are processed within 5 to 10 days after receiving and inspecting returned items. We may also use your information to respond to your product or service inquiries, improve our product selection and website functions, and send service-related communications. We will not send unsolicited promotional messages unless you explicitly opt in. Non-personal data helps us analyze site traffic, troubleshoot technical issues and optimize user experience.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share necessary data only with trusted service providers who assist us in operating our website, processing payments, delivering packages, and supporting customer service. These partners are obligated to protect your information and are prohibited from using it for other unauthorized purposes.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure or destruction. While we strive to secure your data, no online transmission or electronic storage method can guarantee absolute security.

Your Rights

You retain rights to access, review, or request updates to your personal information stored with us. You may also request deletion of your account data where applicable. If you wish to exercise your privacy-related rights, please visit our Contact Us page to reach our team. Our support email is available on the Contact Us page.

Cookies

Our website uses cookies to recognize returning visitors, remember your preferences, track shopping cart contents and analyze site usage. You can adjust your browser settings to refuse cookies, though this may affect some website functions.

Policy Updates

We reserve the right to revise this Privacy Policy as needed. Any updates will be posted directly on this page. Continued use of our website after changes are published indicates your acceptance of the revised policy.